Salary
AED 8000
PositionA well known company is looking to hire an Arabic speaking IT Help Desk Support Officer for their Abu Dhabi Operation. Candidate should have a minimum of two years of experience with a valid UAE Driving license.
TitleIT Help Desk
Summary of FunctionsResponsible for the monitoring, troubleshooting, repair, installation, and upgrade of servers, computer desktops, notebooks, workstations, printers, peripherals, and associated operating systems and application software.
Major Duties and Responsibilities- Works closely and receives direct instructions from the IT Manager.
- Installs, configures, monitors, and maintains computer systems, software applications, operating systems, and network devices.
- Troubleshoots and repairs software, computer systems, and network problems.
- Manages user access to the network.
- Provides direct technical support to users including procedural documentation.
- Tests and evaluates new technology and demonstrates it to supervisors.
- Uses the helpdesk ticketing system to keep track of assigned tasks, asset management, and HW/SW licenses.
- Participates in team meetings, sharing knowledge, information, and ideas with team members.
- Graduate of a Bachelor’s Degree in Information Technology, Computer Science or equivalent.
- IT Standard Industry Certification is an advantage.
- Minimum 2 years of experience in the same position.
- Valid driver’s license for travel to client sites.
- Technical ability to support primarily Windows-based server and workstation platforms.
- Previous customer service related experience.
- Excellent interpersonal and communication skills.
- Excellent technical and organizational skills.
- Ability to work cooperatively and independently.
- Willingness to work the required hours to complete the responsibilities assigned.
- Directly reports to IT Manager.
Parker Consult is the fastest growing Management Consultancy in the Middle East. We provide world class services such as Executive Search and Selection, Consultancy and Training through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region put together with quality consultants and excellent infrastructure has enabled us to build a strong portfolio of clients which include MNC's and local firms.
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