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HelpDesk/Support Technical Support

Bilingual Arabic​/English 1st Line Help Desk Analyst

Job in Dubai, Dubai, UAE/Dubai
Listing for: Crane Authentication (NXT)
Full Time position
Listed on 2026-01-22
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 120000 AED Yearly AED 60000.00 120000.00 YEAR
Job Description & How to Apply Below
A leading technology company in Dubai seeks a Help Desk professional to provide first-line support and manage customer inquiries. Candidates must be fluent in Arabic and English, have a strong customer-service orientation, and ideally possess knowledge of ITIL frameworks. Responsibilities include managing incidents, providing timely updates, and contributing to knowledge management. This position is integral in ensuring high service levels and customer satisfaction, making professionalism and attention to detail critical aspects of the job.
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