Network Infrastructure Support L2
Overview
Job Title: Network Infrastructure Support L2
Location: Dubai
Role - We are looking for a skilled L2 Network Infrastructure Support Engineer with hands-on experience in Routing, Switching, Firewall management, and Wi-Fi troubleshooting. The candidate will be responsible for supporting, maintaining, and troubleshooting enterprise network infrastructure, ensuring high availability and performance across LAN, WAN, and wireless networks.
Key Responsibilities- Provide Level 2 support for incidents and service requests related to network infrastructure.
- Monitor and manage enterprise LAN/WAN environments, including routing and switching devices.
- Perform configuration, administration, and troubleshooting of firewalls (e.g., Cisco ASA, Fortinet, Palo Alto, etc.).
- Support and troubleshoot enterprise Wi-Fi networks, including access points and wireless controllers.
- Collaborate with Level 1 and Level 3 teams for escalations and advanced troubleshooting.
- Perform routine maintenance, patching, and updates of network equipment.
- Assist in implementing new network solutions and improving the efficiency of current networks.
- Create and maintain network documentation, including diagrams and configuration guides.
- Maintain compliance with network security policies and ensure access controls are enforced.
- Participate in network upgrades, migrations, and DR drills.
- 5 years of hands-on experience in network support or administration.
- Strong knowledge of routing protocols (OSPF, BGP, EIGRP) and switching technologies (VLAN, STP, Ether Channel).
- Experience in managing and troubleshooting firewalls (Cisco ASA, Fortinet, Palo Alto, etc.).
- Good understanding of Wi-Fi technologies (802.11 standards, wireless controllers, authentication).
- Familiarity with network monitoring tools (e.g., Solar Winds, PRTG, Wireshark).
- Ability to interpret logs, conduct packet captures, and perform root cause analysis.
- Basic knowledge of network security principles and best practices.
- Strong troubleshooting and communication skills.
- Certifications such as CCNA, CCNP, Fortinet NSE, Palo Alto PCNSA/PCNSE, or equivalent.
- Experience with cloud networking (Azure/AWS) is a plus.
- Scripting experience in Python or Power Shell is an added advantage.
- Experience with SD-WAN solutions is a plus.
Role Level: Mid-Level
Work Type:
Full-Time
Country:
United Arab Emirates
City:
Dubai
Company Website:
Job Function:
Information Technology (IT)
Sector: IT Services and IT Consulting
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