IT Support Engineer; Generalist

Role Overview

The IT Support Engineer will play a key role in supporting our clients’ day-to-day IT operations while gaining exposure to a wide range of systems and technologies. The role involves handling help desk requests, troubleshooting technical issues, and administering IT systems to ensure smooth and reliable operations. In addition to daily support tasks, the engineer will assist with infrastructure setup, network configuration, and cloud environments such as Microsoft Azure.

Working within a systems integrator and value-added reseller environment, the engineer will also contribute to project delivery and support the preparation of technical inputs for proposals. This is a hands-on role for a motivated generalist who thrives on solving problems and wants to develop broader skills across IT infrastructure, networking, and cloud.

• Provide first and second level support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware, software, and basic network issues via remote tools, phone, or onsite visits.
• Manage user accounts, permissions, and email in Microsoft 365 and Active Directory.
• Perform routine IT administration tasks (backups, updates, patching, monitoring).
• Maintain accurate helpdesk logs, documentation, and reports.
• Support the setup and configuration of servers, networks, firewalls, and other infrastructure under guidance.
• Assist with cloud services, including Microsoft Azure and Microsoft 365 environments.
• Participate in project implementation tasks and help prepare technical inputs for proposals.

• Be part of a fast-growing IT company with exposure to 30+ global vendors.
• Develop beyond day-to-day IT support with opportunities in systems, networking, and cloud.
• Supportive environment where you’ll learn across multiple technologies.
• Competitive base salary and growth potential.

• Diploma or degree in IT/Computer Science, or equivalent experience.
• 2–3 years’ experience in IT support/helpdesk roles.
• Good knowledge of Windows operating systems and Microsoft 365 administration.
• Familiarity with networking basics (routers, switches, firewalls, VPNs).
• Strong troubleshooting and problem-solving skills.
• Customer-focused with clear communication skills.
• UAE driving license preferred.
• Certifications (CompTIA, Microsoft, Cisco, etc.) are an advantage but not required.