System Administrator

What will be your mission?

Edge Devices (Servers):

• Install, configure, and maintain Edge Device to ensure smooth operation and optimal performance.
• Perform regular system upgrades, patches, and maintenance tasks.
• Monitor server health and address any performance issues or errors.
• System admin, Genesis (tool), ideally GCC experience (local laws - licenses)

PBX and PRI Lines:

• Administer and manage PBX and PRI lines for efficient telecommunication services.
• Troubleshoot and resolve any issues related to PBX and PRI lines.
• Collaborate with telecommunication service providers to ensure uninterrupted communication channels.
• Phone line for a contact centers

Internet Leased Line and Broadband:

• Manage internet leased line connections and broadband services.
• Monitor network bandwidth usage and ensure adequate resources for smooth operations.
• Troubleshoot network connectivity issues and optimize internet performance.
• Local network/wifi and admin support

Mobile Phones Usage and Monitoring:

• Oversee the mobile phone system, including device provisioning, configuration, and support.
• Monitor mobile phone usage, data plans, and costs.
• Implement mobile device management policies and security measures.

Managing IT and Network Support for Local Offices:

• Provide IT support and troubleshooting for local offices.
• Install, configure, and maintain local office networks, ensuring reliable connectivity.
• Collaborate with local office staff to address IT-related concerns and provide timely solutions.

What are we looking for?

• Bachelor's degree or proven studies in computer science, information technology, or a related field.
• 3+ years proven experience as an IT Support / System Administrator, preferably in a multi-office environment.
• Strong knowledge of Cloud and On-Premise Contact Center Solutions. Experience with Genesys and Avaya systems will be preferred.
• Contact center experience is a must