Network Security Engineer L3

Key Responsibilities

• Provide Level 3 (L3) technical support for Network & Security infrastructure at customer premises.
• Troubleshoot and resolve complex incidents related to routing, switching, firewalls, load balancers, and security appliances.
• Perform advanced root cause analysis (RCA) and implement permanent fixes.
• Work closely with customer IT teams, vendors, and internal escalation teams.
• Configure, optimize, and maintain network and security devices as per best practices.

• Mandatory – Network & Security OEM
  
  Experience:
  
  
  • Cisco
  • Palo Alto
  • Fortinet
  • F5
  • Cloudflare
  • Gigamon
• Security & Specialized Tools (Hands‑on or strong exposure):
  • Trend Micro
  • Proofpoint
  • Netskope
  • OPSWAT
  • Thales
  • Extra Hop
  • Open Gear
  • Microsemi

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 6+ years of hands‑on experience in Network & Security support roles.
• Strong troubleshooting and analytical skills in enterprise environments.
• OEM certifications (Cisco, Palo Alto, Fortinet, etc.) are highly desirable.
• Excellent communication skills for customer‑facing environments.