Presales Consultant - Managed Services

JOB PURPOSE

Solution Architect responsible for building IT Manage Services Solution

Bachelors of Engg in IT/ related fields

6+ years of experience in the managed Service Domain

• Understand customer’s IT operations and roll out a business case for Manage services outsourcing with relevant analysis on current operations/model and the ROI over outsourcing.
• Conduct/Participate in customer workshops for demonstrating business cases & managed services model.
• Respond to RFI/RFP received from Sales
• Excellent interpersonal communications and negotiation skills
• Present/ Demonstrate Managed Services Solution
• Develop cost effective & scalable delivery models with SLA based support services.
• Develop effort estimates for the proposed managed services solution across delivery models (onsite/offshore-Remote/Hybrid/Shared/Dedicated).
• Ensure the solution proposed is optimally designed for the customer and as per the standard Practice
• Planning and scheduling activities with the Managed Services Program Manager to ensure the success of the projects
• Should have good understanding in service quality.
• Must be well versed in IT operations standards such as ITIL

Skills & Experience

• Broad foundational knowledge of IT infrastructure technologies – including Microsoft Exchange, Active Directory, IIS, TMG, ISA, SharePoint, Storage Area Networking (EMC, Net App, or other), Data networking (Cisco, HP, Nortel), IP Telephony (Cisco, Nortel, Avaya), VMware vSphere, Citrix Xen App, MS Hyper‑V etc.
• Technical certifications – Microsoft, Cisco, VMware, etc.

• Knowledge in the ITIL Frame Work life cycle

Intertec Systems is an IT services company headquartered in Dubai. We specialize in Retail, Banking, Insurance, and Healthcare organizations across the Middle East and India. Intertec’s key capabilities include Digitalization of Business Operations, IT Services and Operations, Hybrid IT, Smart Assets and IoT, and Cybersecurity. Since 1991, Intertec has expanded its local offices in UAE, India, Oman, Bahrain and KSA. The company has matured its delivery capabilities with MSP for Cloud and Managed Services, and ISO 9001 certifications.

Intertec has developed a reputation for its commitments to its employees and customers alike, and invests regularly in R&D, certifications and maturity to empower our customers’ business.