Business System Implementation Officer

About the Role

This role, part of the Facilities Department's Business Solutions & Improvements team, supports the implementation of the new Integrated Facilities Management System (IFMS). The IFMS Implementation Support Officer will assist the Business Development and Solutions Manager in reviewing vendor solutions, validating business process alignment, ensuring integration readiness, and supporting stakeholders. Strong knowledge of IBM TRIRIGA, and system integrations with platforms like Oracle and Azure AD, is essential.

• Resources with technical and IT Background
• In-depth experience and understanding of the IBM TRIRIGA/MREF product to independently validate the vendor-delivered solution.
• Ability to challenge the vendor on the solution and be able to handle the configuration part as needed.
• Provide a layer of quality assurance separate from the vendor by reviewing technical designs, configurations, and custom developments (if any).
• Support decision-making with technical insights based on product capabilities and limitations.
• Configure the platform to meet developing business needs.
• Serve as part of the Core Business Admin Team, supporting ongoing changes, configuration, validation, training and system health checks.
• Responsible for end-to-end core product capabilities testing (space management, interior design, maintenance, contract management, etc).
• Responsible for end-to-end integration testing between TRIRIGA/MREF product and other integration systems (e.g., HR, Finance, Procurement).
• Participate in User Acceptance Testing (UAT) by providing technical inputs, resolving defects, and preparing for go-live readiness.
• Help design and implement support procedures and knowledge transfer to operations teams’ post-deployment.
• Document configurations, changes, and technical decisions to ensure traceability and facilitate future maintenance.

• Bachelor’s degree in IT, Facilities Management, Business Administration, or a related field.
• 5-10 years of experience supporting business systems, enterprise implementations, or process validation.
• Proven functional and technical knowledge of IBM TRIRIGA, including workflows, data models, forms, modules, and system logic.
• Experience working alongside vendors or participating in enterprise software rollouts.
• Ability to assess and validate system design based on TRIRIGA capabilities and limitations.
• Strong understanding of system integration concepts with platforms like HRMS, Oracle, Payroll, and Azure AD.
• Excellent analytical, communication, documentation, and stakeholder engagement skills.