Unified Communication Engineer

Job Description - Unified Communications Engineer

Location:

Dubai

1. UC Platform Management

• Design, deploy, configure, and maintain unified communication platforms such as:
• Cisco Unified Communications Manager (CUCM)
• Manage enterprise voice routing, call flows, dial plans, SIP trunks, voicemail, and IVR systems.

2. Operations & Support

• Provide Level 1/2 support for UC and telephony‑related incidents and service requests.
• Monitor system performance and proactively resolve issues.
• Perform root-cause analysis and implement preventive measures.
• Integrate UC solutions with enterprise applications (Active Directory, Exchange, CRM, ERP).
• Manage meeting room systems, video conferencing hardware, Teams Rooms/Zoom Rooms, and conference infrastructure.
• Maintain instant messaging, presence, and collaboration tools.

3. Documentation & Projects

• Develop technical documentation including architecture diagrams, SOPs, and knowledge articles.
• Lead or support UC infrastructure upgrade projects, migrations, and rollouts.
• Coordinate with vendors for escalations and support.

Education

• Bachelor’s degree in Information Technology/Electronics and Comm., Computer Science, or related field.

Certifications (Preferred)

• ITIL v4 Foundation

Experience

• 3–7 years of hands-on experience in Unified Communications engineering.
• Strong background in VoIP, SIP, PBX systems, SBCs, and telephony protocols.
• Experience in Microsoft Teams Phone or Cisco CUCM is highly desirable.
• Strong knowledge of SIP, RTP, QoS, DNS, DHCP, and IP networking.
• Expertise in troubleshooting UC environments end-to-end.
• Familiarity with contact center solutions
• Experience working in enterprise environments with high availability requirements.
• Strong communication, documentation, and stakeholder management skills.
• Ability to manage multiple tasks and work under pressure.
• Stable, secure, and highly available UC environment.
• Effective user support with minimal downtime.
• Up‑to‑date documentation and optimized communication workflows.
• Successful execution of UC-related projects.