Client Insights Project Manager

Overview

WHAT WILL BE YOUR MISSION? The Client Insights Project Manager Will Act As a Key Enabler Leveraging In-depth Client Insights, Assist Cross-functional Teams In Developing And Orchestrating Data-driven Client Communication And Engagement Strategies;
And Support The Business In Identifying The Opportunities For Driving Growth, And Fostering Loyalty Through Comprehensive Data Analysis And Robust Reporting As Follows

• Analyze clients’ data to identify main priorities for UAE business and opportunities of growth.
• Translate complex data findings into clear, actionable insights and compelling narratives for various internal stakeholders, including management and Boutiques’ teams
• Support on crafting client activations & journeys, working cross-functionally to drive growth, increase loyalty & foster recruitment.
• Perform ad-hoc analysis to answer specific business questions or deepen understanding of behavior or trends that are not available in existing automated dashboards.
• Collaborate with the High-End business unit to define dedicated client journeys to ensure recruitment and development of High-End clients.
• Proactively monitor and identify emerging client behaviors, market trends, and competitive landscapes to anticipate future opportunities and challenges.

• Design and produce dashboards/reports to provide in-depth analysis of clients’ behavior, client journey, spending patterns.
• Collaborate with the internal Data Analytics Team to enrich the current dashboards with more insights and diffuse the Client Knowledge among other Teams and Boutiques.
• Ensure the accuracy, consistency, and reliability of data presented in all dashboards and reports, implementing robust data validation processes.
• Proactively gather and translate evolving business requirements from various stakeholders into actionable specifications for new dashboard development and enhancements.
• Provide comprehensive training and ongoing support to end-users, empowering them to effectively utilize dashboards for informed decision-making and fostering a data-driven culture.

• Leverage in-depth client data analysis to identify strategic opportunities and inform the development of comprehensive client engagement strategies.
• Collaborate cross-functionally with key stakeholders (Marketing, High-End, Retail, etc) to co-create and define actionable strategies and initiatives based on client insights.
• Orchestrate the end-to-end execution of strategic client initiatives, ensuring seamless coordination, resource alignment, and adherence to timelines.
• Monitor the effectiveness of implemented strategies, analyze key performance indicators, and provide recommendations for continuous optimization and adaptation.

Manage a Client Insights Graduate Trainee.

• Minimum of 3 to 5 years of professional experience in CRM or Data analytics position, with a degree in Marketing, Business Administration or Data Science
• Proficient in data analysis and reporting.
• Analytical and detail orientated
• Proactive with an ability to prioritize in a fast paced, demanding environment
• Dynamic personality, multitasker, flexible, team-oriented and able to show initiative
• Excellent communication skills and interpersonal skills with the ability to interact/collaborate within a team.
• Ability to navigate in complex international environments
• Experience in manipulating data & providing actionable insights, use of visualization tools (Looker, Power BI, Tableau, etc.).
• Fluent preferably in multiple languages with spoken and written English mandatory. Arabic & French are a plus.