Pre-Sales Solutions Consultant; Noggin

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Noggin is a leader in integrated resilience management technology, offering a next‑generation, cloud‑based platform that combines 10 essential solutions into one unified system. Our award‑winning platform seamlessly integrates operational and third‑party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.

The Solution Consulting team possesses a deep knowledge of our solutions and provides customers with tailored software demonstration to address customer needs. Sitting within the Business Development function, they work closely with Product, Sales, Professional Services, Customer Success, Commercial and Compliance teams. They also assist with software implementations statements of work.

The purpose of the Solutions Consultant position is to embody the mantra of “Problem Meet Solution”, from a Functional Customer Business Process focus. At its core, the Solutions Consultant’s responsibility is to understand the customer’s specific business and technical needs, translate, architect and articulate this into a viable, compelling and clear blueprint for a technological solution. This involves a deep understanding of the business processes, workflows, and pain points to define the “what” and “why” of a solution before the Solutions Consultants teams delve into and articulate the “how.”

Solutions Consultants are the visionaries who ensure that the technological solution is not just technically sound but also functionally robust and user centric.

• The Investigator - Discovery and
  
  Qualification:
  
  Uncover business and functional requirements, engage various stakeholders to elicit detailed information about their current processes, challenges, and desired future state; qualify the opportunity in collaboration with the sales executive to determine if our solutions are a genuine fit for the customer’s needs.
• The Architect and Storyteller - Solution Design and Presentation: Tailor the solution to address the unique requirements uncovered during discovery; craft compelling demonstrations and assist in creating and presenting customized product demonstrations that showcase how the solution will solve the prospect’s specific problems.
• The Trusted Advisor - Handling Objections and Technical Deep Dives: Address functional and technical objections with detailed and reassuring answers; conduct functional and technical workshops, lead deep‑dive sessions with the prospect’s team to discuss the solution architecture, implementation and ongoing management; build trust and confidence with a deep understanding of both our product and solution within the customer’s context, to help close the deal.
• The Collaborator - Proposal Development and Closing: Define the scope of work and ensure the proposed solution is accurately articulated within the commercial offer; the role may extend into the post‑sale phase by supporting the hand‑over of the solution to the implementation team for a seamless transition.

• Exposure to crisis/incident/emergency management, business continuity management or risk management.
• Ability to communicate with customers in Arabic (Gulf / Khaleeji) is preferred.

• Bachelor’s degree or clear practitioner experience.
• A minimum of 5 years related experience with complex business software solutions, ideally with at least 2 in a senior role.
• Demonstrated experience in requirements gathering and analysis, and solution consulting processes and in preparation of pre‑sales artefacts.
• Experience in analyzing the needs of…