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Job Description & How to Apply Below
What You’ll Be Responsible For Infrastructure Operations & Reliability
- Own end-to-end infrastructure operations across data centres, cloud platforms, networks, and on-site systems
- Ensure continuous availability and performance of business-critical and guest-facing systems
- Act as the primary escalation point for infrastructure incidents, ensuring rapid resolution and root cause analysis
- Lead the remediation, upgrade, and decommissioning of legacy infrastructure assets
- Align all infrastructure environments with enterprise architecture, cybersecurity, and business continuity standards
- Drive consistency across a historically fragmented technology landscape
- Provide hands‑on leadership for infrastructure planning and delivery supporting:
- New park launches and openings
- Asset refurbishments and seasonal activations
- Technology refresh and integration programmes
- Ensure infrastructure deliverables are ready, tested, and operational ahead of go‑live
- Partner closely with Architecture, Applications, and Cybersecurity teams to deliver resilient, scalable, and cost‑effective solutions
- Define, implement, and manage SLAs, KPIs, and ITIL‑aligned processes
- Represent the vertical in engagements with central infrastructure teams, ensuring timely delivery and dependency management
- Lead, mentor, and develop a high‑performing team of engineers and technicians
- Manage infrastructure vendors, service providers, and support contracts
- Drive accountability, performance standards, and continuous improvement
- Ensure compliance with cybersecurity, privacy, and safety standards across all infrastructure platforms
- Proactively manage operational risk in high‑availability, public‑facing environments
This role suits a senior infrastructure leader who is comfortable operating in complex, high‑pressure environments where uptime, safety, and guest experience are critical.
You Will Bring:- Bachelor’s degree in IT, Engineering, or a related field (Master’s preferred)
- 10+ years’ experience in IT infrastructure roles, including 3+ years in a managerial capacity
- Proven delivery of infrastructure solutions for large‑scale operations and new site rollouts
- Deep expertise in:
- Hybrid infrastructure architectures
- Cloud platforms (Azure and/or AWS)
- Enterprise networking and on‑site systems
- Strong understanding of operational governance, SLAs, and ITIL practices
- Experience in theme parks, entertainment, stadiums, or high‑availability venues
- ITIL, PMP, or relevant technical certifications (Cisco, Microsoft, VMware, etc.)
- A pragmatic, hands‑on leadership style with strong stakeholder management skills
Internally, you will partner with Architecture, Applications, Cybersecurity, Operations, and Project teams
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Externally, you will manage technology vendors, service providers, and implementation partners
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