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IT Service Desk Analyst
Job Description & How to Apply Below
A leading global authority agency in Dubai is seeking a Service Desk Analyst to provide Level 1 IT support for various business units. The successful candidate will manage technical issues through phone, email, and in-person channels while documenting incidents and escalating complex problems. Proficiency in ticketing systems and a strong understanding of ITIL v4 are essential. The role offers a variety of benefits, including annual leave, medical insurance, and opportunities for growth.
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