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Job Description & How to Apply Below
Job Description:
IT End User Desktop Support
Qualifications:
Graduate or Degree/Diploma in IT / Computer Science / Electronic & Communication or similar. Certifications – like MSCE, CCNA, Linux are preferred.
Work Experience:
Minimum 2-4 years in IT Industry.
- Good Understanding of Computer system, mobile devices, iPad
- Able to diagnose and troubleshoot basic technical issues related to Desktop/laptop/Printers
- Resolving Network Issues – Level 1
- User support – Basic user support and Management level support
- Storeroom Management
- Conference room support
- Asset Management
- Basic Applications support of Microsoft – MS Office, O365, Skype, Blue Jeans
- Understanding of ITIL process and ticketing system. Eg. SNOW, Ivanti
- Regular Updates in ticketing tool and attend to tickets in Group.
- Ability to take initiative and lead projects
- Ability to accomplish tasks without supervision
- Must possess a positive and professional attitude
- Focus on Service Level Agreements and ensuring the team is meeting
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