Customer Success Engineer

Are you acustomer-obsessed cybersecurity professional who enjoys working at the intersection of technology, trusted advisory, and long-term customer success?

Ahigh-growth, well funded US-based cybersecurity scale-up, led by industry veterans and backed by top-tier investors, is expanding its presence across

EMEA, with a strong focus on the Middle East. The company is a global leader in Automated Breach and Attack Simulation, enabling enterprises to continuously validate and strengthen their security posture using AI-driven insights across cloud, hybrid, and on-prem environments.

We’ve been retained to appoint their next Customer Success Architect ,a strategic partner who ensures customers realise measurable value from their security validation platform.

In thisrole,you will:

• Act as the primary post-sales contact for strategic enterprise customers
• Drive adoption, retention, and expansionby aligning the platform to customer security and risk objectives
• Advise CISOs and security teams onMITRE ATT&CK, detection engineering, exposure management, red teaming, and security validation
• Collaborate closely with Sales, Product, and Engineering to translate customer feedback into renewals and long-term outcomes

The ideal profile includes:

• 5+ years of experience in cybersecurity, with hands-on exposure to SOC operations, incident response, red teaming, security validation, or governance frameworks
• A strong background in customer-facing rolessuch as Customer Success, Technical Account Management, or Security Consulting within
  
  SaaS or cybersecurity
• The ability to engage confidently withboth technical teams and executive stakeholders, including CISOs
• A genuine passion for helping organisations prove that their security controlsactually work