Senior Systems Engineer

Role Overview

We are seeking a highly skilled Senior Systems Engineer to join our Implementation Team
. The successful candidate will be responsible for delivering high-quality system implementations, providing SLA-driven support, and troubleshooting complex customer environments. This role requires strong technical expertise, excellent communication skills, and a proactive, customer-focused approach.

• Deliver end-to-end client implementations while ensuring a professional and positive customer experience.
• Review and validate documentation, workflows, and implementation plans with customers and vendors.
• Coordinate, execute, and track progress of new implementation projects.
• Install, configure, and optimize software and systems based on project and customer requirements.
• Troubleshoot and resolve technical issues during and after implementation.
• Maintain detailed technical documentation and provide regular updates to internal teams and stakeholders.
• Proactively engage with customers throughout the implementation lifecycle to assess and ensure client satisfaction.
• Participate in continuous learning through training programs, workshops, and self-development initiatives.
• Maintain and renew relevant technical certifications (e.g., Microsoft, VMware).

• Minimum 5 years of hands‑on experience in system implementation and troubleshooting across enterprise environments.
• Strong expertise in the following technologies:
  • VMware: vSphere ESXi, vCenter, Aria Suite Components, NSX
  • Microsoft Infrastructure:
    Windows Server, Active Directory, DNS, DFS, Hyper‑V
  • Cloud Platforms:
    Microsoft 365, Microsoft Azure
  • Enterprise Backup Solutions:
    Dell Power Protect, Avamar, Veeam, or equivalent solutions
  • Hyper‑Converged Infrastructure:
    Dell Vx Rail
  • Operating Systems:
    Red Hat Enterprise Linux
  • Server and Storage Infrastructure

• Timely and successful delivery of implementation projects.
• Accuracy and quality of technical documentation and stakeholder communication.
• Client satisfaction during and post‑implementation.
• Responsiveness and resolution time for support and troubleshooting activities.
• Active participation in continuous learning and certification programs.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Excellent verbal and written communication skills in English.
• Ability to join within 30 days or less.