Program Manager II, ResQ, SPTO

As a Program Manager II, you will be driving complex, high-impact projects focused on enhancing Seller Experience and reducing executive escalations in the Registrations and Verification processes.

• Spearhead strategic initiatives to transform Seller Experience and reduce executive escalations
• Own end-to-end project management from conception through implementation
• Partner with R&C Product, Tech, and Operations teams across global sites
• Manage critical executive-level escalations and develop scalable solutions
• Lead root cause analyses and implement preventive measures

• Develop and execute strategic roadmaps for individual projects
• Drive process improvements and innovative solutions
• Contribute to the evolution of Registrations and Verification products and operations
• Balance operational excellence with strategic initiatives while maintaining risk management standards

The ideal candidate will demonstrate exceptional leadership abilities, strong project management expertise, and strategic thinking skills. Success in this role requires independently driving high-impact decisions in a fast-paced environment.

About the team The Selling Partner Trust & Integrity organization balances effective fraud prevention with enabling legitimate business growth on Amazon's global marketplace. The team handles high-priority escalations from executive, legal, PR, and regulatory channels. Working across verification, compliance, and regulatory programs, it collaborates with product, tech, and operations teams to resolve complex issues. Through Root Cause Analysis and Close Loop Mechanism programs, the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller experience.

• 5+ years of program or project management experience
• 3+ years of working cross-functionally with tech and non-tech teams
• 3+ years of defining and implementing process improvement initiatives using data and metrics
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

• 5+ years of driving end-to-end delivery, and communicating results to senior leadership
• 5+ years of driving process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred

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