Digital Delivery Lead | AL Futtaim Finance | Financial Services

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands.

Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

• The Digital Delivery Lead is responsible for the end-to-end delivery of digital initiatives in alignment with the digital transformation roadmap. The role demands expertise in digital product delivery, agile frameworks, and complex integrations to ensure programs are delivered on time, within budget, and meet expected business outcomes. The role encompasses managing Capex/OPEX, vendor budgets, and safeguarding business continuity. Success factors include achieving delivery velocity, stakeholder satisfaction index, and maintaining a low post-release defect rate.

Digital Transformation Execution

• Lead the delivery of digitalisation initiatives across onboarding, CRM, data, collections, and omni-channel experience.
• Implement agile delivery models and manage cross-functional teams to facilitate agile ceremonies and coaching.
• Collaborate with Solution Architects to ensure alignment with the target architecture and reduce system duplication.
• Ensure business-as-usual (BAU) continuity during transformation projects.
• Manage relationships with vendors and partners, ensuring adherence to service level agreements.
• Govern and report project progress through dashboards, maintaining deviation within 5% from the plan.
• Develop and mentor delivery teams, enhancing agile maturity and achieving skill certifications.

• Cloud (Azure), integration (APIM/microservices), data, and AI enablement.
• Strong stakeholder communication and vendor governance.
• Ability to translate business strategies into executable plans.
• Experience in Core banking, fintech platforms, Full CRM suites and customer experience platforms

• Bachelor’s degree in Computer Science, Engineering, or Information Systems.
• Certified Agile/Scrum Master or PMP-Agile; SAFe certification preferred.
• 10+ years in digital transformation and delivery, with at least 5 years in financial services.
• Experience in managing hybrid delivery teams and large multi-system digital programs.
• Expertise in Azure Dev Ops/JIRA, CI/CD, and release management.

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.

Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.

AFGRE is responsible for master planning of all projects in its…