Officer – Inflight Operations Data Analytics & Automation

MAIN OBJECTIVE OF ROLE

To automate business processes across IFO and collect, process, and analyze data from different sources to identify trends, patterns, and anomalies, and produce data estimation, prediction and forecasting reports that uncover actionable insights and drive business decisions.

• Supports business processes with automation workflows to minimize manual intervention and boost productivity.
• Identifies opportunities to improve data collection and analysis and addresses and resolves data discrepancies and issues.
• Supports existing data collection processes and recommends the use of new technologies and methodologies to improve data quality, data management and data analysis.
• Supports stakeholders by collecting and analyzing data sets with the aim of identifying trends, patterns, and actionable insights that drive management decisions.
• Translates complex data into clear representations for non-technical audiences producing and maintaining graphical visualizations and reports.
• Applies statistical methods and data modeling for estimation, prediction and forecasting of future trends that support business planning and operational decision‑making.
• Conducts regular data quality checks to ensure data reliability and integrity, and safeguards IFO data ensuring confidentiality.
• Provides guidance, training and support to IFO users on how to use in-house analytical tools for data-driven decision‑making.
• Ensures departmental compliance with data protection regulations and acts as ISR champion for the department.
• Acts as the Inflight Operations data ambassador and voices data categorization and confidentiality concerns to the management.
• Responds to data requests from stakeholders by extracting, validating, and presenting accurate insights that enable effective, data-driven decision‑making across functions.
• Ensures the successful retrieval of relevant data and ingestion of IFO data into flydubai’s Big Data project.
• Integrates other areas’ data to build custom correlation reports that satisfy the data needs of Inflight Operations.

• Bachelor's Degree (3+ years)
• Bachelor’s degree in Data Science, Computer Science, Statistics, Information Systems, or a related field. Advanced degrees or certifications are an advantage.
• Fluent in English
• Experience in data analysis, data management, and working with data systems
  
  Experience with data visualization tools or statistical software
  
  Demonstrable record of automating business processes
  
  Any aviation experience will be considered an advantage
• Advanced with automation platforms (Power Automate or others)
  Tableau or Power BI
• Years with qualifications: 3 - 5 years
• Power Automate and Power BI certification or Tableau will be considered an advantage.

• Customer Focus
• Team work
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience and Flexibility (Can do attitude)

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.