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Omnichannel & Customer Experience (CX) Architect
Join to apply for the Omnichannel & Customer Experience (CX) Architect role at Dicetek LLC
Designs seamless customer journeys integrating voice and digital touchpoints.
- Map and redesign customer journeys
- Define omnichannel engagement strategy
- Integrate CRM with call center systems
- Implement self-service (chatbots, IVR optimization)
- Define CX metrics (NPS, CSAT, CES)
- 8+ years in CX and digital transformation
Mid-Senior level
Employment typeContract
Job functionOther
IndustriesIT Services and IT Consulting
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