Senior Analyst – Application Support; Oracle & SAP S​/HANA

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.

Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

The Senior Analyst – Application Support is responsible for ensuring stability, performance, and continuous improvement of enterprise retail and finance applications across Oracle and SAP S/4

HANA landscapes.

The role provides advanced L2/L3 functional and technical support across supply chain, retail operations, and corporate finance domains, ensuring seamless integration between ERP systems, omnichannel platforms (OMS, POS, WMS, eCommerce), and finance applications.

This position works closely with business stakeholders, finance teams, IT vendors, and regional leadership to deliver stable, compliant, and scalable enterprise solutions.

• Provide end‑to‑end support for Oracle Retail, Oracle EBS, and SAP S/4
  
  HANA modules (Finance, Supply Chain, Inventory, Procurement).
• Manage incident lifecycle from detection to closure, ensuring SLA adherence (MTTA, MTTR, resolution targets).
• Perform advanced troubleshooting across ERP, retail, and finance systems.
• Escalate complex defects to L3 or vendors and track resolution to closure.
• Validate deployments, perform post‑release checks, and support change advisory activities.

• Support procurement, replenishment, warehousing, and store operations across Oracle and SAP landscapes.
• Oversee inventory accuracy, reconciliation processes, and stock integrity across systems.
• Investigate and resolve stock mismatches between ERP and downstream retail systems.
• Support business during peak periods, stock takes, and operational rollouts.

• Own and manage stock take processes across Oracle Retail, Xstore, and SAP S/4
  
  HANA inventory modules.
• Coordinate physical and cycle counts across stores and warehouses.
• Investigate stock variances and collaborate with Finance and Operations to resolve discrepancies.
• Ensure accurate posting of stock adjustments into ERP and financial systems.

• Support SAP S/4
  
  HANA Finance and Oracle financial modules including GL, AP, AR, and Financial Reporting.
• Ensure data integrity during month‑end and year‑end closing cycles.
• Partner with Finance teams to support budgeting, forecasting, and reporting processes.
• Assist in audit compliance, financial governance, and regulatory reporting requirements.

• Troubleshoot integration issues across APIs, middleware, message queues, EDI, and…