Manager - Licensing Systems Quality Control

Strategy

• Develop and lead implementation of governance frameworks, controls, and standards to ensure licensing systems, digital services, and technical projects meet RTA policies, quality requirements, and information‑security expectations.
• Establish strategic approaches for granting and reviewing system authorizations for employees and service providers in alignment with approved access‑management policies.
• Ensure strategic readiness by leading definition of testing approaches, validation criteria, and compliance requirements across all licensing systems and related projects.
• Promote an information‑security culture among service providers in coordination with relevant organizational units to strengthen awareness and reduce system risks.

• Supervise technical licensing projects to ensure compliance with the RTA’s quality control framework and verify system and service integrity prior to launch on all digital channels.
• Review and analyze system‑failure reports and technical issues submitted by support teams, assess solution effectiveness, and coordinate with relevant units to address root causes.
• Manage User Acceptance Testing (UAT) by coordinating with stakeholders, defining scope, preparing test case scenarios, and ensuring acceptance across all concerned entities.
• Ensure the integrity and accuracy of licensing systems involved in exchanging and collecting violations issued by internal and external authorities.
• Conduct periodic reviews of licensing‑system operators and service providers to ensure adherence to integration requirements, information‑security standards, and reporting obligations to the Security and Control Department.
• Supervise the provision of required test data to Licensing Institution partners for integration checks, ensuring full alignment with approved policies.
• Set up systems and processes to verify that all source code developed for licensing‑related projects complies with RTA standards and maintain oversight of secure storage media.

• Develop enhancements to governance frameworks, quality standards, and system controls to prevent recurrence of technical failures and elevate system reliability.
• Recommend improvements to authorization processes, integration mechanisms and other workflows, and project‑testing practices based on issue analysis and system‑performance trends.
• Strengthen quality control and system‑validation processes by refining UAT methodologies, documentation practices, and compliance tracking mechanisms.
• Identify opportunities to optimize partner integration processes, security compliance, and technical procedures to improve overall service quality and operational efficiency.

• Primarily office‑based role with regular collaboration with internal teams, IT units, and service‑provider representatives; may require occasional visits to partner facilities or system testing locations as necessary.

• Achieve the annual target adherence to planned peak requirement (IT Asset)
• Application Availability and Support
• Percentage of commitment in conducting preventive maintenance approved plan

• IT Service and Engineering Fundamentals
• Access & Identity Management
• Horizon Scanning

• Office based 80%
• Field based 20%

• Bachelor’s/Master’s degree in Information Systems, Engineering or Business Administration
• 12+ years in case of Master’s degree, 14+ years in case of Bachelor’s degree; preferred +15 years of experience
• Preferred Certifications such as ITIL, ISO 27001 Lead Implementor or Internal Auditor

Audit

Roads and Transport Authority

Licensing Systems

Bachelor

UAE Only

Unspecified

Full time

02/03/2026

01/04/2026