Technical Lead, IT​/Tech, Cloud Computing

OBJECTIVE OF ROLE
KEY RESPONSIBILITIES

Role Overview

As a Site Reliability Engineer, you will play a pivotal role in driving Dev Ops and automation practices for products and programmes. You will design, implement, and optimise CI/CD pipelines, cloud infrastructure, and automation frameworks that enhance efficiency, scalability, and reliability across the technology landscape.

You will be part of the Dev Ops platform/enablement team, providing CI/CD pipelines as a service and enabling autonomous teams to deliver software faster and with higher quality. You will also coach engineering teams on Dev Ops, automation, and cloud adoption while contributing to the design and rollout of modern deployment solutions.

Key Responsibilities

• Build, maintain, and optimise fully automated CI/CD pipelines for code deployment, test automation, code quality, telemetry, and orchestration
• Configure and tailor build pipelines to support continuous integration and delivery across Agile Release Trains
• Implement continuous deployment solutions and ensure seamless integration with development workflows

• Guide teams on container deployment and orchestration using Kubernetes/Open Shift
• Manage, improve, and monitor cloud infrastructure including shared services and landing zones
• Build and deploy Docker containers to transform monolithic applications into microservices
• Support cloud migration, virtualization, performance analysis, and multi-cloud enablement

• Design effective monitoring, alerting, and log aggregation solutions using modern observability tools
• Apply Site Reliability Engineering (SRE) principles to ensure availability, performance, latency, and capacity planning
• Troubleshoot and resolve moderate to high-complexity issues independently
• Apply Site reliability principles to ensure availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning and act as a bridge between development and operations by applying an engineering mind-set to system administration
• Act as a lead for service reliability, scalability and performance for a set of products as part of system enablement team for Agile release trains. Primary lead who identifies and improves the lifecycle of products/services by addressing flow of value through the continuous deployment pipelines

• Work with other technical engineers in analysing technical requirements and contributing to solution design
• Shadow architecture and technical teams to understand architectural design and propose improvements
• Collaborate with cross-functional teams to identify inefficiencies and recommend solutions
• Coach software engineers on Dev Ops best practices, automation, and cloud adoption

• Bachelor’s degree in Computer Science, Software Engineering, or a similar technology degree
• 3+ years of IT experience with hands‑on Dev Ops implementation and/or cloud computing/migration (AWS, Azure, VMware, GCP)
• Experience supporting high availability environments, hybrid cloud environments, large-scale server environments, production environments, and with cloud architecture best practices
• Technical Skills & Knowledge required:
• Monitoring & Analytics:
  App Dynamics, Logstash, Splunk, Grafana, ELK, Dynatrace, Zabbix, Prometheus, Fluentd
• Infrastructure as Code & Automation:
  Terraform, Ansible, Puppet, AWS Cloud Formation, Azure ARM, Packer
• Scripting & Configuration:
  Shell (Bash/KSH), Python, Go (Golang), Ruby, JSON, YAML

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next‑gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end‑to‑end) CX journeys across Travel and Hi‑tech industries.

Established in 1998, with 100% focus on customer experience, IGT employs more than 20,000+ customer experience and technology specialists providing services to 75+ marquee customers globally. IGT’s global footprint consists of 23 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia and the USA

It is our policy to provide equal employment opportunities to all individuals based on job‑related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non‑discriminatory environment free from intimidation, harassment or bias based upon these grounds.