IT Support Service Specialist

Job Title:

IT Support Service Specialist (IT Generalist)

Location:

Dubai, UAE

Salary: AED 7,000

Employment Type:

Full-time

Reporting To:
Senior IT / IT Manager

Driving License:
Recommended (frequent travel between locations)

• Accommodation:
  Provided or allowance
• Ticket Allowance:
  Annual (self only)
• Health & Life Insurance:
  Self only

To deliver end-to-end IT support across the multiple offices, villas, and residential locations of a high-net-worth individual, ensuring stable, secure, and efficient operation of all technology systems. The role supports uninterrupted business operations through hands‑on technical support, infrastructure management, vendor coordination, and responsive on‑site and remote user support.

• Act as the primary point of contact for all IT-related issues across offices, villas, and residences.
• Provide hands‑on support for desktops, laptops, tablets, mobile devices, printers, TVs, and smart TVs.
• Diagnose and resolve hardware, software, and connectivity issues in a timely manner.
• Support user onboarding, including device setup, email configuration, and access provisioning.

• Configure, maintain, and troubleshoot routers, switches, Wi‑Fi access points, VPNs, and firewalls.
• Manage network connectivity, DNS, and domain configurations.
• Support full network setup for new or renovated offices and residential locations.

• Support physical and virtual server environments.
• Configure and manage virtual machines using Hyper‑V.
• Coordinate server‑related tasks with senior IT staff as required.

• Manage and support email platforms including Microsoft 365 / Exchange, Google Workspace, and third‑party providers.
• Administer multiple email domains and user accounts.
• Configure and troubleshoot email on desktops, laptops, and mobile devices.
• Provide support for Microsoft Office applications (Outlook, Word, Excel, Teams).

• Manage web hosting environments and DNS records.
• Perform basic website troubleshooting and content updates.
• Apply basic HTML for minor changes.
• Coordinate with hosting providers and external vendors when required.

• Configure and troubleshoot CCTV systems.
• Support biometric, door access, and attendance systems.
• Coordinate with contractors for security system installation and maintenance.

• Liaise with vendors, contractors, and service providers.
• Conduct site visits to explain technical requirements.
• Obtain, review, and revise quotations for IT-related projects.
• Coordinate installation and maintenance of internet, CCTV, and telephone systems.

• Perform system and firmware upgrades for servers, computers, printers, networking devices, and smart devices.
• Ensure IT systems remain secure, stable, and up to date.
• Provide remote support using tools such as Team Viewer and Any Desk.
• Support multiple locations remotely and on‑site as required.

• Track and consolidate monthly IT-related expenses.
• Maintain accurate documentation for IT systems, vendors, and configurations.
• Support ad‑hoc IT projects and initiatives as assigned.