IT Customer Support Executive; Hatta

The IT Support Executive’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end user help requests in a timely and accurate manner.

• Perform hands‑on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Install anti‑virus software and ensure virus definitions are up‑to‑date.
• Record, track and document the service desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Test fixes to ensure problem has been adequately resolved.

Office

Location:

Hatta, Dubai

• Minimum college diploma in the field of Computer Sciences / IT / Engineering.
• Minimum 3 years of experience in a similar environment.
• Cisco or Microsoft‑related certification would be an added advantage.
• Highly self‑motivated and directed.
• Keen attention to detail.
• Proven analytical and problem‑solving abilities.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Exceptional customer service orientation.
• Experience working in a team‑oriented, collaborative environment.
• Willing to work in shifts and flexible in relocating to other Emirates, if required.