Sales Engineer

Roles & responsibilities

• Know everything there is to know about Cartrack solutions and how they can solve real customer challenges across different industries.
• Help customers develop their tech strategy and be their trusted IoT pro.
• Translate customer business needs into technical requirement documents that can be understood and implemented by technical teams.
• Develop compelling ROI evaluations based on customer use cases and requirements.
• Organise, plan, create and deliver demonstrations, convincing proof of concepts and implementations.
• Write scripts that tackle customer challenges and create a seamless experience when adopting solutions.
• Build a strong relationship with clients and ensure their business grows alongside ours.
• Ensure clients are successfully onboarded and the solution becomes a critical part of their operations (including integrations or up-sell at later stages).
• Work with product teams to help innovate new features and solutions that will benefit thousands of businesses.
• Help better understand customers, their needs and how to continue being their favourite technology partner.
• Develop strong industry knowledge of IoT based outbound operational management and related system integrations.

• Excellent communication and presentation skills; able to explain complex tech into simple layman terms.
• Understanding of software architecture and next-gen technology (IoT, Computer Vision, AI, Cloud).
• Strong understanding of APIs.
• Passionate about making customers’ lives easier and driven by success.
• Meticulous, organised and well structured.