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CRM Executive
Dubai, United Arab Emirates | Posted on 03/18/2026
Radiant Biz is looking for a sharp, process-driven Zoho CRM Executive who knows the platform inside out. If you enjoy turning messy pipelines into clean, efficient systems and believe automation is a superpower — this role is built for you.
You’ll be the backbone of our CRM operations, ensuring that our sales, operations, and management teams have accurate data, smart automations, and real-time visibility to accelerate performance.
Responsibilities- Oversee end-to-end Zoho CRM administration, customization, and configuration.
- Create, modify, and optimize modules, fields, layouts, workflows, and automation rules.
- Ensure CRM structure supports business processes across sales, renewal, and operations teams.
- Maintain data integrity, security, and accessibility across user roles and profiles.
- Develop automation solutions to reduce manual tasks and enhance team productivity.
- Build workflows, rules, blueprints, and processes that streamline lead management and client lifecycle stages.
- Identify gaps in current processes and recommend improvements for system efficiency.
- Ensure complete and accurate data entry across all CRM stages.
- Create, manage, and optimize dashboards and reports for leadership and sales teams.
- Monitor data hygiene and implement regular checks, cleanups, and corrections.
- Assist sales teams by providing real-time insights, lead behavior tracking, and performance analytics.
- Coordinate with cross-functional teams to ensure CRM supports day-to-day operations.
- Train team members to effectively use CRM tools, features, and best practices.
- Collaborate with IT and external partners to integrate Zoho CRM with other apps (Zoho apps, telephony, Whats App, marketing tools, APIs).
- Troubleshoot system issues, bugs, and configuration problems.
- Ensure CRM scalability as the company grows.
- 3–4 years of hands-on experience with Zoho CRM (administration, customization, automation).
- Strong understanding of sales workflow management, pipelines, and CRM logic.
- Experience with Zoho ecosystem apps (Zoho Books, Zoho Campaigns, Zoho Desk, Zoho Flow, etc.) is an advantage.
- Ability to translate operational needs into system workflows.
- Excellent analytical, organisational, and communication skills.
- Proficiency in dashboards, reporting, and CRM analytics.
- Understanding of API-based integrations is a plus.
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