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Resident Engineer ( PACS/RIS/VNA
Job Description & How to Apply Below
This is an on-site role based at a customer location in Dubai, responsible for the delivery of technical services. The role involves providing hands‑on technical support, system maintenance, troubleshooting, and issue resolution in accordance with agreed service levels. The position requires close collaboration with the customer’s technical and operational teams to ensure optimal system performance, service continuity, and compliance with contractual obligations in order to support the day‑to‑day business on AGFA Health Care and 3rd party products to customers and internal staff.
Mainresponsibilities
- Escalate necessary problems to 2nd and 3rd tier support.
- Perform preventive/corrective maintenance on equipment.
- Assist internal and external customers (e.g. users, freelancers, colleagues from all business areas, HQ) on‑site and remotely on technical questions and issues.
- Identify opportunities for up‑selling Agfa Services and Products and pass on opportunities to sales as required.
- 2–5 years previous work experience in a technical customer support role in a healthcare/hospital or IT environment.
- 1–2 years of experience in RIS/PACs is an advantage.
- Experience interfacing with both internal team members and external customers as part of a solution‑based service process.
- Experience troubleshooting and responding to customer concerns.
- Excellent analytical and communication skills with the ability to explain complex technical issues in an easy‑to‑understand manner to both internal and external customers.
- Customer service orientation, including demonstrated ability to work constructively with both internal and external customers.
- Good knowledge of IT solutions, ideally in a healthcare IT environment.
- Experience providing IT help‑desk services and knowledge of networks, hardware, operating systems, VMware, remote connectivity, and security.
- Good knowledge of Oracle and MS SQL databases.
- Knowledge of healthcare standards (e.g. DICOM, HL7) is an asset.
- Superior multitasking skills and stress resilience.
- Fluent written and spoken English; additional language skills are an asset.
Dubai, UAE
What we offer- A job in an international European organization.
- Competitive salary and benefits.
- Training and career development programs.
- Opportunity to work with a professional, talented team.
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