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Job Description & How to Apply Below
We're Hiring: CRM Business Functional Tester
Are you someone who speaks both "business" and "tech"? We're looking for a CRM Functional Tester who can turn complex business workflows into air‑tight test cases — and make sure nothing slips through the cracks before it reaches end users.
Unlike a pure technical tester, this role is all about business logic, workflows, and user experience.
What You’ll Do- Analyze BRDs & FSDs — build test plans with full traceability to business requirements
- Functional & E2E Testing — Lead Management, Opportunity tracking, Case Management, Campaign automation
- Data Integrity & Integration — verify data flows, RBAC permissions, and dashboard accuracy
- Defect Management — log bugs in Jira/Azure Dev Ops, run regression tests, communicate business impact
- UAT Support — guide stakeholders, prepare test data, translate tech findings into plain language
- Hands‑on CRM testing:
Salesforce, MS Dynamics 365, or SAP/Oracle CRM (non‑negotiable) - Tools:
Jira, Selenium, Postman, Zephyr, Azure Dev Ops - Basic SQL for database verification
- Agile/Scrum mindset and strong SDLC understanding
- ISTQB / Salesforce Admin / Dynamics 365 certifications are a big plus
Experience:
2–5 years in software testing, with 1–2 years specifically in CRM environments.
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