Content Ops Specialist & Bilingual Content Writer

Content Operations Specialist & Bilingual Content Writer (Arabic / English)

Location: UK / MENA (Remote / Hybrid)

Type: Contract (Possibility of Permanent)

Function: Content

Level: Mid to Senior

At Horizontal Digital, we hold ourselves to one key belief: you’re only as good as your worst customer experience. This mantra is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.

But enough about us. Let’s talk about you.

We’re looking for a Content Operations Specialist who also writes brilliantly. You’ll own the processes, governance, tooling and workflows that keep content moving at scale across multiple work streams, and you’ll bring the writing craft to produce publishable Arabic and English content yourself. It’s a hybrid built for someone who runs operations with rigour and writes with flair.

You’ll work across diverse clients and industries, bringing structure to how content is planned, produced, reviewed and published, keeping teams aligned and delivery predictable, while adapting to different brand voices, compliance needs, and Arabic and English localisation standards.

You’ll act as the connective point across content strategists, UX designers, marketers and technologists, coordinating intake, tracking progress and removing the friction that slows content down. You’ll also champion AI-assisted ways of working and writing.

• Own and run end-to-end content workflows, from intake and briefing through drafting, review, approval and publishing, keeping delivery predictable across multiple work streams.
• Build and maintain the operational toolkit, including trackers, intake forms, status dashboards, style guides and templates, so teams and clients always know where content stands.
• Define and enforce content governance, including roles and responsibilities, quality standards, review gates and version control across Arabic and English.
• Coordinate CMS teams, writers, translators, designers and developers, managing capacity, prioritisation and timelines so content lands on schedule.
• Track content status and surface risks early, reporting clearly to clients and internal stakeholders on progress, blockers and next steps.
• Continuously improve ways of working, identifying bottlenecks and embedding scalable processes and AI-assisted workflows where they add value.

• Write clear, compelling copy in both Arabic and English for websites, journeys, campaigns and experiences across B2C and B2B sectors.
• Adapt tone and messaging to suit different industries (e.g. finance, travel, retail) and sensitivities (e.g. regulated content).
• Craft copy for CTAs, headlines, page narratives, microcopy, error states and everything in between.
• Write for different funnel stages, from awareness to action to retention, across omni-channel experiences.
• Own Arabic and English versions of content, transcreating rather than translating literally, and maintain quality and cultural nuance across both languages.

• Work with an understanding of modular content models, structured data and tagging for reuse and personalisation.
• Align content to Sitecore and Content Hub capabilities (e.g. components, assets, content types).
• Lead and contribute to content migration, QA and authoring for digital builds.

• Work in lockstep with UX, Strategy, Tech and Design teams to deliver joined-up experiences.
• Drive user journey mapping and content planning sessions.

• 5+ years’ experience spanning content operations or content management and digital content writing or copywriting (agency or in-house), with operations as a core strength.
• Proven content operations experience, including running workflows, building trackers and governance, coordinating contributors and keeping multi-workstream delivery on schedule.
• Full…