ACES Manager, Continuous Improvement, Ultra Fast

Do you pioneer? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our customer and working backwards? Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced leader with a strong record of achieving results.

We are looking to hire an ACES Program Manager in Dubai (UAE) to join the team that redefines Ultra-fast grocery operation and help us build and grow this new service for our customers. This is your chance to make history. Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online.

Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

ACES program manager is focused on supporting UFG operations team to make continuous improvements on behalf of Amazon customers, to drive into standardization efforts in UFG LM stores, act as liaisons with other departments, provide process skills, support launches, support Kaizen events in their areas of expertise, launch tech enhancements and tools to improve UTR/OTR efficiencies and to run and coordinate cross-functional projects for successful implementation across the delivery network.

• Benchmark and implement best practices and establish sustainable mechanisms to audit and drive adoption of these processes/systems
• Use the PDCA methodology to drive small scale improvements in processes
• Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
• Own the roll out of new processes to improve Customer experience.
• Sustain roll out of Continuous Improvement (CI) essentials and Kaizen essentials training to managers.
• Own and Lead new initiatives and partnerships for Last Mile.
• Regular deep dives of concessions, contacts and other quality metrics to enhance delivery & doorstep experience.

• 3+ years of program or project management experience
• 3+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years of data analysis experience

• Master's degree
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience of Six Sigma/ Lean analytical techniques

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