Head of IT

Oversee day-to-day IT operations (Applications & Analytics ), overall management of SAP S4H ERP, FP&A,WMS, Coupa implementation and support along with other IT applications. Plan, design, develop and implement the new technologies like AI/Gen AI, Cloud ,Mobility as per business strategy and benefit. Work with GCIO for optimizing "IT Cost Per Employee", formulation and implementation of OLAs with entities, Identify, evaluate and implement business solution at optimized cost.

• Lead and implement projects aligned with BITA, within IT / Organization as required and ensure the successful delivery of those systems with a clear ROI.
• Lead IT business application projects and responsible for designing new system adoption and implementation roadmap to ensure optimum utilization of existing applications by driving the same across departments.
• Identify study and analyze new requirements for technologies to improve the process flow of various functional departments / entities, which will help businesses for productivity, cost, profit margin. Designing the application requirements and taking up with the vendors for development and implementation based on necessary approvals.
• Work with GCIO for creating and implementing a Service catalogue based shared services with OLA implementation with entities .
• Develop and maintain strong working relationships with key stakeholders/users at all levels to understand their business drivers and work with the technical team to understand requirements and deliver/promote technical solutions as appropriate.
• Provide subject matter expertise, implementation skills for ERP, BPM, Planning systems, Agentic AI, Analytics and other cloud based solutions.
• Ensure that the suite of existing and future proposed global business systems (ERP, IT Service, Business Intelligence, Document Management, and integrated Communications) are fully deployed, supported and well communicated within the business.
• Responsible for Maintaining the Compliance on the Application Licenses. Ensure the application catalogue is updated periodically and all licenses are utilized optimally.
• Plan and implement the right analytics strategy for ESAG in conjunction with the department / entity objectives.
• Administer and monitor maintenance and support agreements.
• Generate application user lists and assure all critical systems access is appropriate; complete Quarterly User Access Audits.
• Provides the technical oversight and leadership necessary to accomplish work with necessary understanding and alignment with peer unit leaders.
• Ensure change control for all business applications and conduct thorough System/UAT testing prior to a full and controlled release.
• Responsible for project budgets while ensuring that expenditure and resources are tracked throughout the project lifecycle and remains within project tolerance.
• To develop and maintain system documentation and procedures that includes but is not limited to Application Support Procedures System and Technical Configuration Documentation User Training for new systems.
• Provide technical expertise in the development of new and existing applications, which includes assessing the requirements of new workflow's and liaising with different stakeholders at all touch points to ensure business needs are fulfilled and project timelines are met.
• Deliver outputs set by the Group CIO within agreed and acceptable timelines, quality standards and cost measures.
• To manage and develop data integrity and security standards for the systems, coordinating requests for access within agreed parameters.
• To organize regular meetings with system users to maintain a working awareness of their service operations.
• Manage and plan a schedule for the safe introduction of new releases/patches to meet service requirements.
• Establish application service performance and benchmark metrics as part of regular system performance reviews.

• Graduate or Post Graduate Degree in Computer Science/Commerce/IT or equivalent.
• Certifications within SAP Domain will be an added advantage.
• PMP Certification is preferred.

• Minimum of 16-18 years of experience in managing & implementing IT applications.
• Project management experience through at-least more than one project management life cycle.
• Functional knowledge of IT within different industries.
• Possess strong hands-on/technical knowledge of ERP & other applications like Anaplan, Coupa, AI/Agentic AI
• Ability to deliver projects with tight deadlines and budgetary limitations