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Job Description & How to Apply Below
** Location** | Dubai, Dubai, United Arab Emirates ||
** Qualifications** | None / No Formal Education ||
** Experience** | No Experience / Fresh |## Job Overview Dubai Careers is seeking a Technical Support Officer to join their team in Dubai, United Arab Emirates. This role involves providing essential technical assistance and ensuring smooth operation of IT systems within a government entity, contributing to the Smart Dubai Initiative's vision.## Company Overview Dubai Careers, a Smart Dubai Initiative, is an innovative, centralized job portal connecting jobseekers globally with opportunities in Dubai government entities.
It utilizes a smart-match process for optimal candidate placement and offers features like Arabic language support, video interviews, and Linked In integration, embodying the leadership's vision for a smart and happy city.## Quick Details
* Salary Range:
Market Competitive
* Job Type: Full-time
* Qualifications:
None / Open to all applicants
* Experience:
No Experience / Fresh##
Key Responsibilities
* Provide first-level technical assistance and support for IT-related queries and issues.
* Troubleshoot hardware, software, and network problems for users.
* Install, configure, and maintain computer systems and applications.
* Document all technical issues and resolutions in the help desk system.
* Escalate complex problems to higher-level support teams when necessary.
* Ensure timely and effective resolution of all support requests.## Requirements
* Strong problem-solving abilities and attention to detail.
* Excellent verbal and written communication skills in English (Arabic is a plus).
* Ability to provide user support and guidance effectively.
* Basic understanding of IT systems, networks, and common software.
* Eagerness to learn new technologies and processes.
* Customer-focused approach with a positive attitude.## Benefits
* Opportunity to contribute to a significant Smart Dubai government initiative.
* Competitive salary and comprehensive benefits package.
* Professional growth and development opportunities.
* Work in a dynamic and innovative technology-focused environment.
* Be part of a team dedicated to making Dubai the smartest and happiest city.
* Exposure to diverse IT challenges and solutions.
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