Agile Delivery Manager - Network Control Centre; NCC

At Emirates IT, we are dedicated to staying ahead of the curve by embracing the latest technologies and strategies to streamline integration processes and enhance infrastructure efficiency. As a valued member of our team, you will play a pivotal role in managing and optimizing our integration landscape, ensuring smooth data flow and system interoperability across our enterprise platforms. If you are passionate about creating seamless integration solutions and driving technological excellence, we invite you to apply and contribute to the success of Emirates Group.

Join our Agile Delivery team on a mission to create technology solutions that enhance customer experience and drive revenue growth. We focus on leveraging agile methodologies to deliver innovative and secure technology quickly and efficiently. If you are passionate about delivering value, embracing agility, and leading projects in a dynamic environment, we invite you to apply and become a key player in our journey to drive success at the Emirates Group.

• Facilitate key ceremonies such as PI planning and Review, and play a consultative role to help put in place the appropriate people, process, and tools supporting the Agile framework and coach members of the team as needed to optimize the efficiency of the Release Train team.
• Be responsible for driving delivery of large‑scale internal development and vendor tender across Emirates Network Operations. The environment is fast paced, with tight timelines and high operational impact. The focus is on delivering internally built systems as well as tendering for a large vendor implementations.
• Act as a Champion in blending traditional project management principles and practices with an Agile development approach in the right proportions to fit initiatives of all sizes with the appropriate level of planning and provide the right balance of agility and predictability based on PMI‑ACP principles.
• Build a trusting and safe environment where problems can be raised without fear of blame or retribution, with an emphasis on healing and problem‑solving. Protect and provide all support to the team/s using a servant leadership style whenever possible and lead by example.
• Lead the Integrated Programme Planning (Lean Start Up). Working with portfolio teams and supporting the Technical Product Manager, drive and facilitate decomposition of Epic Roadmaps into Integrated Program backlog/plans (Features), ready for hand‑off into team level backlogs.
• Drive Quality and ensure the Definition of Done (DOD) is being followed; ensures each team member is fully engaged in the stories and making a meaningful contribution. Encourage a sustainable pace adhering to the agreed quality management plan with the team. Maintain an agile project management tool (e.g. Scrum Desk, JIRA, etc.).
• Assist in team development through holding teams accountable for their commitments, removing roadblocks to their work; leveraging cross‑functional team skills to improve product backlog throughput; and mentoring and developing team members. Attend regular stand‑ups and scrum of scrums, in order to understand the team’s progress and issues, and to flag up to the team, where necessary, any important external issues of which they need to be aware.
• Support the Technical Product Manager in managing business expectations and transparency in both product backlog and schedule for all initiatives. Support IT Service Manager on service management, service performance and continuous improvements.
• Define and manage a well‑defined process and champion ongoing process improvement initiatives to implement best practices for Agile Delivery Management. Implement an agile governance with key ceremonies, drives continuous improvement with constant assessments of velocity (team story point throughput), defect percentage improvements etc. and also ensures that required governance and ceremonies are in place to give visibility and transparency to business stakeholders.
• Assist with the cost estimation / sizing exercise for both near term and future initiatives and assist with preparing total cost of ownership with the product…