Zen Guide Premium Services – Administrator
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber‑attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people‑centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next‑generation cybersecurity. Protection Starts with People. Proofpoint.
Zen Guide Premium Services Administrator. This role involves working directly with and supporting our customers in all markets. The Premium Services (PS) Administrator will guide PS customers as they plan and implement their Cyber Security Training and Awareness programs.
Responsibilities- Work with customers to plan their annual Security Training and Assessment program.
- Develop implementation and communication strategies.
- Create and launch training assignments, assessment campaigns, and status reports.
- Resolve low-level technical issues related to Zen Guide Security software.
- Follow approved escalation processes for other software concerns.
- Manage a load of PS accounts and keep updated statuses for each customer in our CRM system.
- Provide detailed updates for customer interactions and planning sessions.
- Bachelor’s degree or an equivalent combination of education and work experience.
- Excellent written and oral communication skills, with a solid understanding of SaaS.
- Strong interpersonal and customer management skills.
- Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus).
- Excellent time management skills.
- Adaptive skills, learns quickly, asks questions, and solves and resolves independently.
- High energy, confidence, and enthusiastic attitude.
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