IT Manager - FMCG

Responsibilities

• Suggest and support the procurement process for any new IT equipment.
• Deploying and enforcing security policies and procedures.
• Maintaining and administering computers, servers, and IT equipment.
• Provide IT technical support and resolve reported problems for colleagues.
• Assist with IT onboarding of new colleagues & offboarding of departing staff.
• IT Assets tracking, issuance, and Inventory management.
• Suggesting and implementing improvements in procedures and IT equipment.
• Management of Microsoft Office 365, Intune, and Entra  the Gulfa team.
• Management of the on-premises server environment.
• Support the ongoing/upcoming IT Projects to stick with agreed timelines & coordination, and follow-ups.
• IT supports during working & nonworking hours.
• Minimize the downtime during any upgrades and failures of hardware/software.
• Administration, Maintenance & Upgrades of CCTV Infrastructure for all the sites.
• Coordination between multiple vendors for support-related queries and follow-ups till the solution is in place.
• Network printers support the alignment of preventive maintenance.
• Administration of Avaya IP telephony PBX and support its associated services.
• Support & administration for point-to-point tunnelling, VPN, and Network security.
• Propose upgrades, configure new patches, or replace end-of-life infrastructure devices.
• Administration and support for SharePoint sites and rights management for data security.
• Wired and Wireless network management for all Gulf sites.
• Maintain the Company SIM card and the Company Mobile phone issuance and its users' records.
• Maintain Credit Card Payment Terminal issuance and its users' records.
• Implement policies/standards to improve the quality and efficiency of support services based on.
• Suggest and support cost-cutting practices on IT expenses by adopting new technologies, while taking appropriate measures to avoid any challenges.