Desktop Support Engineer

Key Responsibilities

• Provide first level and second level technical support to end users.
• Provide user desktop support for Windows, Microsoft Office, emails and other software issues.
• Install, configure and maintain desktops, laptops, printers, scanners and other peripherals.
• Troubleshoot hardware, software and network connectivity issues.
• Support operating systems such as Microsoft Windows.
• Manage user accounts and permissions in Active Directory.
• Configure and support email clients such as Microsoft Outlook.
• Provide support for collaboration tools like Microsoft Teams.
• Install and troubleshoot Microsoft Office applications including Microsoft 365.
• Maintain IT asset inventory and documentation.
• Escalate unresolved issues to appropriate teams.
• Ensure compliance with IT policies and security standards.
• Perform routine checks on system updates, patches and backups.
• Support head office and remote branches, networking cabling, telephone and other IT requirements.
• Implementation, maintenance and support for all telephone and related systems for the company.
• Desktop and laptop support for hardware issues.

• Bachelor's degree or Diploma in Computer Science, IT or a related field.
• 5 years of experience in desktop/IT support.
• Strong knowledge of Windows OS installation and troubleshooting.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with ticketing systems and remote support tools.
• Good understanding of hardware components and troubleshooting.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team environment.