IT Customer Support Executive

Responsibilities

• The IT Support Executive s role is to ensure proper computer operation so that end users can accomplish business tasks
• Actively resolving escalated end user help requests in a timely and accurate manner
• Perform hands‑on fixes at the desktop level including installing and upgrading software, installing hardware, implementing file backups and configuring systems and applications
• Install anti‑virus software and ensure virus definitions are up‑to‑date
• Record, track and document the service desk request problem‑solving process including all successful and unsuccessful decisions made and actions taken through to final resolution
• Perform preventative maintenance including checking and cleaning of workstations, printers and peripherals
• Test fixes to ensure problem has been adequately resolved

• Minimum College diploma in the field of Computer Sciences / IT / Engineering
• Minimum 3 years of experience in a similar environment
• Cisco or Microsoft‑related certification would be an added advantage
• Highly self‑motivated and directed
• Keen attention to detail
• Proven analytical and problem‑solving abilities
• Ability to effectively prioritize and execute tasks in a high‑pressure environment
• Exceptional customer service orientation
• Experience working in a team‑oriented, collaborative environment
• Willing to work in shifts and flexible in relocating to other Emirates, if required

Hatta Dubai