Pre-Sales Engineer

Responsibilities

• Execute installation and commissioning of integrated systems, including access control, CCTV, networking (routing, switching, and wifi), AV, and smart meeting rooms. Structured cabling knowledge is an advantage.
• Troubleshoot post‑deployment issues and provide ongoing technical support aligned with client SLAs and RAMAu
  2019s service standards.
• Train internal teams and client stakeholders on product usage, system workflows, and technical best practices.
• Support marketing and sales efforts by participating in product launches, feature updates, and client presentations.
• Draft high‑quality documentation including system architecture diagrams, operational manuals, support SOPs, and handover checklists.
• Manage RMA cases and vendor coordination to ensure smooth processing and client satisfaction.
• Keep updated with industry certifications and best practices relevant to system integration, Microsoft
  365, and emerging technologies.
• Collaborate closely with the Projects and Procurement teams to ensure seamless delivery of end‑to‑end solutions.

• Bachelor’s degree in IT, Computer Engineering, Electronics, or a related technical field.
• 2–5 years of experience in technical support, system integration, or IT engineering roles.
• Hands‑on knowledge of Microsoft
  365, AV systems, IP networking, firewalls, and IoT deployments.
• Familiarity with remote support tools, CRM/helpdesk software, and basic scripting (preferred).
• Certifications in CCNA, CCNP, Fortinet, CompTIA Network+, or Microsoft Certified are a strong advantage.
• Strong problem‑solving skills, attention to detail, and clear technical communication.
• UAE driving license is an advantage.