Senior Engineer Enterprise CRM Systems - Global Data Center Segment

Senior Engineer – Enterprise CRM Systems (Global Data Center Segment)

As a globally focused subject‑matter expert, you will enable consistent, scalable, and high‑quality use of Salesforce across Eaton’s Global Data Center Segment, focusing on post‑order services execution, commercial handoffs, and lifecycle visibility.

• Act as the global Salesforce subject‑matter expert for the segment, focusing on services offers, post‑order execution, and customer lifecycle management.
• Partner with the Offer Manager – Services to structure, represent, and scale services offers within Salesforce across regions.
• Translate services offer definitions, scope standards, and execution models into Salesforce objects, workflows, and data structures that enable consistency and repeatability.
• Drive the internal/external VOC, training, and tools roadmap to standardize Eaton offerings, tools, and reports.

• Enable clean, reliable handoffs from sales to post‑order execution, ensuring Salesforce supports contract clarity, scope visibility, and delivery readiness.
• Support the Post Order CoE by improving Salesforce‑enabled visibility into order status, execution milestones, risks, and customer commitments.
• Identify gaps, inefficiencies, or regional inconsistencies in Salesforce usage and drive structured improvements.

• Define and govern global Salesforce standards for data center services use cases, balancing global consistency with regional requirements.
• Drive adoption of common processes, naming conventions, dashboards, and reporting structures.
• Partner with Digital, IT, Sales Operations, and Regional Teams to align Salesforce enhancements with enterprise standards and segment priorities.

• Develop and maintain Salesforce dashboards and insights that support leadership visibility into pipeline quality, post‑order performance, execution risk, and customer outcomes.
• Use data to identify systemic issues and lead continuous improvement initiatives across regions.
• Support training, documentation, and change management to drive sustained adoption.

• Operate effectively in a global, matrixed environment, influencing stakeholders across Services, Sales, Operations, Digital, IT, and regional leadership.
• Serve as a trusted advisor to regional teams on Salesforce best practices related to data center services execution.
• Support global initiatives tied to digitalization, governance, and operational excellence within the Post Order CoE.

• Bachelor’s degree from an accredited institution.
• Minimum 7–10 years of experience in Salesforce enablement, sales operations, commercial operations, or digital transformation roles within a complex B2B environment.
• Experience supporting data centers and mission‑critical electrical infrastructure.
• Prior involvement in services offer commercialization, post‑order execution models, or lifecycle services.
• Experience partnering with IT and Digital teams on Salesforce enhancements or global deployments.
• Strong analytical mindset with experience developing dashboards, KPIs, and performance insights.
• Exposure to large, programmatic customers (e.g., hyperscale or global accounts).
• Deep, hands‑on experience with Salesforce (Sales Cloud and related service or post‑order use cases).
• Strong understanding of commercial‑to‑execution processes, ideally within services, projects, or lifecycle‑based offerings.
• Demonstrated experience working in a global, matrixed organization and influencing cross‑functional stakeholders without direct authority.
• Demonstrated capability in building structured offers: scope definition, standardization, and commercialization.
• Ability to travel internationally as required.

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