Manager - Solutions, Products, Integration & Business Support - IMEAT

# Manager - Solutions, Products, Integration & Business Support - IMEAT
** Job Description
** Manager – Solutions, Products, Integration & Business Support (IMEAT)

Location:

Dubai, UAE   Reporting to:
Vice President (IMEAT)
** Purpose of the Role
** The role is responsible for leading the development, delivery, and lifecycle management of integrated solutions and service offerings of Vingcard Solutions across the IMEAT region. The position ensures alignment between customer requirements, product strategy, and operational execution, while driving sustainable growth of the service business and maintaining high levels of customer satisfaction.
** Key Responsibilities
*** Drive the design and implementation of integrated solutions including access management systems (on-premises and cloud-based), digital credential platforms, and mobile-enabled ecosystems. Ensure solutions are secure, scalable, and aligned with ASSA ABLOY Global Solutions standards and customer expectations.
* Lead the deployment of mobile credential solutions leveraging NFC& BLE technologies and ensure seamless integration with native applications and wallet platforms such as Apple Wallet and Google Wallet to enhance user experience and adoption.
* Manage the lifecycle of solutions and products across access control, digital identity, and automation domains, including roadmap definition, feature enhancement, and performance tracking to ensure competitive and market-relevant offerings.
* Ensure effective integration of solutions with customer systems such as PMS, POS and identity platforms, as well as IoT, WAP, building management, Guest Room Management systems and energy systems, using standardized and API-driven approaches to achieve reliable and scalable connectivity.
* Support the development and integration of energy management and building automation systems, enabling smart building capabilities, operational efficiency, and sustainability outcomes through connected technologies.
* Collaborate with technology partners to ensure their integrated solutions meet certification requirements and interoperability standards. Support the onboarding and validation of partner integrations in line with Vingcard Solutions ecosystem guidelines.
* Own and develop the regional service business portfolio, including service contracts, managed services, and lifecycle support offerings. Drive service revenue growth, profitability, and long-term customer engagement.
* Oversee service delivery performance and act as a senior escalation point for critical technical issues. Engage with customers to resolve complex challenges, ensure timely resolution, and drive root cause analysis and continuous improvement.
* Develop and deliver Train-the-Trainer programs to support new product introductions and upgrades, ensuring that internal teams, partners, and service organizations are equipped with the required technical competencies.
* Provide leadership in L3 support functions to ensure system reliability, high availability, and effective incident and problem management across deployed solutions.
* Work closely with internal stakeholders, customers, and external partners to ensure alignment, effective communication, and successful delivery of projects and services, while monitoring vendor performance and contractual compliance.
* Ensure compliance with company policies, information security standards, and regulatory requirements, while maintaining appropriate documentation and supporting audit processes.
* Lead cross-functional initiatives, manage project delivery, and contribute to the development of team capabilities, supporting regional growth and strategic objectives.
* Act as a key liaison between global product management, engineering, and commercial teams to develop and maintain technical specifications, datasheets, and solution documentation, ensuring alignment with portfolio offerings and market requirements.
* Coordinate with internal and external stakeholders to ensure that product and solution specifications accurately reflect integration capabilities, compliance standards, and customer use cases within the broader solution ecosystem.
* Lead the preparation and…