IT Specialist

Job Brief

We are looking for a proactive and detail‑oriented IT Specialist to join our IT team and provide day‑to‑day technical support to employees and clients. In this role you'll help troubleshoot hardware and software issues, manage user accounts, maintain systems, and contribute to IT initiatives that improve overall operational efficiency.

• Provide technical support and assistance to end‑users, resolving hardware, software, and network‑related issues promptly and effectively.
• Troubleshoot and diagnose IT problems, identify root causes, and implement solutions to minimize downtime and disruptions.
• Install, configure, and maintain computer systems, software, and peripherals to ensure optimal performance and security.
• Assist with the setup and deployment of new devices including computers, printers, and mobile devices.
• Manage user accounts and access permissions, ensuring data security and compliance with company policies.
• Respond to IT support tickets and inquiries via various channels such as email, phone, or ticketing systems, and document solutions and resolutions.
• Provide training and guidance to end‑users on IT tools, applications, and best practices to enhance productivity and technical proficiency.
• Monitor and maintain IT inventory including hardware and software licenses, and assist with procurement as needed.
• Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to overall efficiency of IT operations.
• Stay updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge.

• Degree in Computer Science, Engineering, or related field.
• Prior experience in helpdesk or technical support.
• Proficiency with Windows, macOS, and Linux environments.
• Experience with remote desktop tools (Team Viewer, Any Desk, Remote Desktop) and ticketing systems (Zendesk, Fresh service, Service Now).
• Familiarity with networking basics (IP addressing, VPNs, firewalls) and common business software (Microsoft 365, Google Workspace).
• Strong problem‑solving and troubleshooting skills with an eye for detail.
• Excellent interpersonal and communication skills; ability to explain technical issues in plain language.
• Customer‑focused attitude and willingness to support team members across departments.
• Ability to prioritize, manage multiple issues, and work independently or as part of a team.
• Business Centre experience is a plus.