Application Support Engineer
Job in
Dubai, Dubai, UAE/Dubai
Listed on 2026-05-31
Listing for:
GSSTech Group
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Database Administrator
Job Description & How to Apply Below
Application Support Engineer
The Application Support Engineer will manage, monitor, and troubleshoot enterprise applications, ensuring smooth operation and timely resolution of issues for internal and external users.
Responsibilities- Provide day-to-day application support for internal and external users.
- Troubleshoot and resolve technical issues related to application performance, user access, and functionality.
- Respond to and resolve Level 2 (L2) and Level 3 (L3) support tickets within defined Service Level Agreements (SLAs).
- Coordinate with vendors and internal teams to identify software bugs, test patches, and manage deployment of updates in production environments.
- Run SQL queries to extract data, generate reports, or perform data fixes as required for troubleshooting.
- Maintain a comprehensive Knowledge Base for common issues, system configurations, and standard operating procedures (SOPs).
- Perform root cause analysis and deep‑dive investigations into recurring system failures and propose long‑term technical solutions.
- Monitor application performance and conduct regular health checks.
- Create and maintain documentation for application procedures, troubleshooting steps, and best practices.
- Participate in software upgrades, patches, and migrations as needed.
- Escalate unresolved issues to development or infrastructure teams as necessary.
- Ensure compliance with IT policies, security, and data protection regulations.
- Provide training and guidance to end-users to optimize application usage.
- Bachelor's degree in Computer Science or Information Technology.
- Proven experience in application support, system administration, or technical support (3–4 years preferred).
- Strong knowledge of SQL, PL/SQL, ERP database tools, Oracle, SQL databases, and server environments.
- Proficiency in troubleshooting and resolving application issues.
- Excellent communication skills and ability to work collaboratively with technical and non‑technical teams.
- Ability to handle multiple tasks in a fast‑paced environment.
- Problem‑solving mindset and keen attention to detail.
- Must have Insurance domain knowledge; experience in data migration is preferred.
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