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Technical Support Engineer; Blockchain & Backend Development
Job Description & How to Apply Below
Responsibilities
- Provide advanced Tier 3 technical support ensuring fast issue identification, resolution, and escalation when needed.
- Work closely with Tier 1 and Tier 2 support, Dev Ops, and backend developers to solve code-level and system-level issues.
- Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java Spring Boot to troubleshoot and enhance APIs and microservices.
- Document troubleshooting processes, root‑cause analyses, and best practices for the internal knowledge base.
- Support incident management ensuring 24/7 stability of Binance’s trading platform and related systems.
- Continuously explore new technologies and best practices in backend automation and Web3 infrastructure.
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 2-10 years of experience in technical support, Dev Ops, or backend engineering for large-scale systems.
- Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
- Proficiency in AI tools such as Claude Code for vibe coding and QA, and in writing AI Agent skills to analyze logs, databases for troubleshooting and data analysis, and to automate task management.
- Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
- Hands‑on experience with Linux, Kubernetes, and CI/CD pipelines.
- Familiar with network protocols HTTP, TCP/IP, and RESTful API troubleshooting.
- Knowledge of MySQL and performance tuning;
No
SQL (Mongo
DB, Redis) is a plus. - Fluent in English and Mandarin to coordinate with global stakeholders.
- Background in Java backend development and microservice troubleshooting.
- Experience in payment systems, fintech, or Web3 infrastructure.
- Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.
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