Product; Technical Associate

About the role

We are looking for a hands‑on and technically astute Product (Technical) Associate to support the seamless launch and continuous expansion of our new digital telco brand in the MENA region. The successful candidate serves as a key technical interface between Circles’ platform and local telco partners, ensuring seamless integrations, resolving technical issues, and localizing global product features to deliver exceptional customer experiences.

You will play a central role in driving implementation excellence, maintaining platform performance, and supporting roadmap execution in close collaboration with internal and external stakeholders.

• Technical stakeholder engagement:
  Serve as the first point of contact for all technical matters with senior stakeholders from customer or partner organizations and lead the provision of responsive and effective technical support.
• Partner onboarding & integration:
  Participate in onboarding sessions with partner teams to ensure seamless API integration, system setup, and alignment of technical configurations with Circles’ platform standards.
• Issue resolution & escalation management:
  Respond to technical inquiries and operational issues from partners; troubleshoot directly and escalate complex matters to appropriate internal teams for timely resolution.
• Performance monitoring:
  Monitor key platform KPIs; identify trends, deviations, or opportunities for improvement across SLAs, SLOs, and SLIs.
• SLA & technical governance:
  Manage and report against technical service levels agreed with partner organizations, and ensure proactive tracking and timely resolution of any issues.
• Commercial support:
  Participate in customer discussions and negotiations, particularly those involving technical aspects, in coordination with the Commercial team.
• Project delivery & resource management:
  Maintain accountability for technical project scope, budget, resource planning, and procurement activities; coordinate internal timelines and ensure timely hardware or infrastructure delivery when applicable.
• Cross‑functional coordination and collaboration:
  Collaborate closely with internal stakeholders and external vendors to align technical activities with project schedules and go‑to‑market plans.
• Feedback & documentation:
  Engage with customers and partners to gather feedback, capture learnings, and develop internal best practices; contribute to the creation of technical documentation and customer‑facing content.
• Roadmap planning:
  Support roadmap planning discussions and align with the Circles SaaS Platform team and Circles Digital Advisory & Support Services team to prioritize localization of global features and address market‑specific needs.

• 5+ years of experience in technical customer success, solutions engineering, or product integration roles within telecom, consumer SaaS, or digital platform environments.
• Proven ability to manage technical stakeholder relationships and support the implementation of complex platform integrations.
• Strong understanding of service‑level governance and performance reporting frameworks.
• Familiarity with telco systems (e.g., BSS/OSS), network APIs, or experience working with customer experience orchestration platforms is an advantage.
• Strong analytical mindset with working knowledge of SQL or dashboard tools.
• Prior exposure to startup environments or experience within the MENA B2C telco or digital consumer sector is desirable and demonstrated project management experience.
• Excellent communication and problem‑solving skills with a proactive and collaborative mindset.

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.