Engineer Manager - Global Data Center Segment

Join Eaton in Dubai. Eaton’s Global Data Center Segment focuses on enabling data center businesses. The Offer Manager will own global data center services offers.

• Act as global post‑order CoE offer owner for Data Center Services.
• Own the end‑to‑end lifecycle of global DC service offers (commissioning, installation/energization, preventive maintenance, EPMS/power quality, and lifecycle programs).
• Define offer segmentation by customer type (hyperscale vs. colocation) and geography, balancing standardization with local needs.
• Build and maintain a services roadmap aligned to segment priorities and customer requirements.
• Partner with Global IT to drive digital tools (VOC, training, reporting) that standardize offers and execution.

• Design globally deployable service standards (scope, deliverables, assumptions, acceptance criteria) to reduce regional variance.
• Enable “one way to sell / one way to deliver” service offers in collaboration with cross‑functional stakeholders.
• Govern core offer documentation (playbooks, SOW templates where applicable, service descriptions, customer collateral).
• Drive digital enablement with IT to standardize safe, quality execution across field operations.

• Enable regions to quote and sell services through clear value propositions, differentiation, and GTM guidance.
• Develop pricing guardrails with Finance (rate structures, bundling, attach strategies, deal qualification).
• Support strategic global pursuits with clear, executable service scope and risk visibility.
• Leverage digital tools to increase sales effectiveness across target customers and segments.

• Ensure service offers are operationally ready (capacity assumptions, skills, prerequisites, tools, and handoffs).
• Partner with post‑order leaders to improve delivery performance (readiness, site access, commissioning execution).
• Integrate structured field and program feedback into continuous offer improvement.

• Define and track offer‑level success metrics (attach rate, margin contribution, delivery performance, FTR quality, customer satisfaction).
• Provide insights and dashboards to drive adoption, consistency, and improved customer experience.
• Advance digitalization across reporting and metrics to support customer satisfaction roadmaps.

• Lead across a global matrix (engineering, services, supply chain, marketing, sales ops, PMO, quality) without direct authority.
• Bridge global standards and regional execution to ensure offers remain scalable, practical, and regionally relevant.

• Bachelor’s degree from an accredited institution.
• Minimum 15 years of experience across one or more of the following: services offer management, product/offer management, program management, services commercialization, post‑order execution, or field/project services in a complex B2B environment.

• Experience supporting data centers and mission‑critical electrical infrastructure (grey/white space ecosystems, commissioning/startup environments, or power services).
• Experience with offer enablement concepts: roadmaps, positioning, go‑to‑market planning, and stakeholder readiness.
• Demonstrated commercial acumen: pricing logic, value‑based selling support, and risk/assumption management.
• Experience driving standard work and continuous improvement across regions (process discipline + pragmatism).
• Familiarity with digital services/monitoring offers and how they attach to physical infrastructure programs.

• Competitive compensation and benefits, aligned with your experience and impact.
• Opportunity to work on challenging, high‑impact projects within a dynamic and collaborative team environment.
• Your aspirations matter – Eaton actively supports internal mobility and promotes from within whenever possible.
• Your growth matters – We invest in long‑term development through continuous learning, upskilling, and global programs via Eaton University.
• Your contributions matter – Reliability, safety, efficiency, and sustainability are at the heart of what we do, driving meaningful impact on people’s lives and the environment.
• Your wellbeing matters – Health, safety, and wellness are a priority. At Eaton, wellbeing goes beyond programs, empowering employees with the tools and environment to thrive.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.