SAP Incident Manager

SAP Incident Manager – Dubai, UAEOnsite Contract Role, 2‑Year Engagement

We are seeking an experienced SAP Incident Manager to support a large-scale SAP environment in Dubai. This role will focus on managing SAP support operations, coordinating AMS activities, and driving effective incident management across multiple SAP work streams.

• Manage end‑to‑end SAP incident and support processes across the AMS landscape.
• Act as the central coordination point for SAP issues, escalations, and service delivery.
• Delegate and track incidents across relevant functional and technical work streams.
• Lead PMO and governance activities including reporting, status tracking, and stakeholder updates.
• Ensure SLA adherence and timely resolution of critical business issues.
• Coordinate with internal users, vendors, and support partners.
• Drive service improvement initiatives and operational efficiencies.
• Support change, release, and problem management processes.

• Strong experience managing SAP AMS and support environments.
• Proven background in SAP incident management and service delivery.
• Experience coordinating cross‑functional SAP teams and third‑party vendors.
• Strong PMO, governance, and reporting capabilities.
• Familiarity with ITIL processes and ticketing/service management tools.
• Excellent stakeholder management and communication skills.
• Experience supporting large enterprise SAP landscapes preferred.