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Job Description & How to Apply Below
SAP Incident Manager – Dubai, UAEOnsite Contract Role, 2‑Year Engagement
We are seeking an experienced SAP Incident Manager to support a large-scale SAP environment in Dubai. This role will focus on managing SAP support operations, coordinating AMS activities, and driving effective incident management across multiple SAP work streams.
Key Responsibilities- Manage end‑to‑end SAP incident and support processes across the AMS landscape.
- Act as the central coordination point for SAP issues, escalations, and service delivery.
- Delegate and track incidents across relevant functional and technical work streams.
- Lead PMO and governance activities including reporting, status tracking, and stakeholder updates.
- Ensure SLA adherence and timely resolution of critical business issues.
- Coordinate with internal users, vendors, and support partners.
- Drive service improvement initiatives and operational efficiencies.
- Support change, release, and problem management processes.
- Strong experience managing SAP AMS and support environments.
- Proven background in SAP incident management and service delivery.
- Experience coordinating cross‑functional SAP teams and third‑party vendors.
- Strong PMO, governance, and reporting capabilities.
- Familiarity with ITIL processes and ticketing/service management tools.
- Excellent stakeholder management and communication skills.
- Experience supporting large enterprise SAP landscapes preferred.
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