Sprinklr is a unified customer experience management (Unified‑CXM) platform that helps brands deliver personalized, seamless customer interactions at scale.
What You’ll Do- Manages and directs a high performing implementation consulting team, contributing to the development of Implementation Services consultants and project managers.
- Maintains own and team performance against billable utilisation and other key business metrics, such as on‑time time‑card submission, project assignments, implementing strategies to enhance performance where applicable.
- Defines and maintains regional implementation practice strategy, in collaboration with other regional implementation leaders.
- Collaborates with other regional leaders across Sprinklr, within Customer Delight and other teams where applicable.
- Leads and directs production of regional practice deliverables to grow and strengthen the team/delivery, for positive impact on customers.
- Assures implementation delivery standards at cross‑team level and takes action when standards are not met.
- Facilitates team feedback to regional services leadership.
- Partners with PMO and Engagement Management leaders on project scope and resources.
- Maintains a high level of employee satisfaction, developing star performers and implementing strategies for underperformers.
- Ensures a high level of implementation expertise across the Sprinklr product, in line with platform development and delivery pipeline requirements.
- Seeks to enhance soft skills across the team as it relates to improving implementation effectiveness and impact.
- Leads team meetings and ensures appropriate awareness of Sprinklr / team news among consultants.
- Participates in high level, strategic customer meetings in support of consultants, representing Sprinklr Services leadership.
- Is an escalation point for implementation consultants, for both internal and external stakeholders.
- Contributes to the Sprinklr sales cycle where appropriate to contribute delivery expertise and represent Sprinklr Services.
- Provides expert level solution recommendations for platform design and configuration, so that all goals are met and that client expectations regarding platform use cases and functionality are fulfilled.
- Develops and recommends strategies, best practices, and policies for immediate and long‑term enhancement of implementation process.
- 8+ years of experience in enterprise software deployment management and/or implementation.
- Excellent written and verbal communication skills; highly competent and confident presenter.
- Strong people and team management skills with proficiency in team leadership.
- Strong technical background.
- Ability to work independently and as a member of a team, within region and across regions.
- Demonstrate experience and a passion for the social media technology universe.
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously.
- Fluency in social media platforms and direct experience in working with or for social media management software is preferred.
- Passion for solving client and internal challenges, and commitment to client delight.
- University degree, or higher.
We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrists with paid time off to recharge and spend time with loved ones.
We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship,…
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