Field Service Engineer

Job Description Overall purpose of job

Provide technical assistance and quality service to customers while ensuring compliance guidelines are followed.

Ability to assist the service manager with daily running of the service center, providing effective technical support and understanding customer needs, with administration responsibilities and logistics management.

• Attend service calls independently, effectively and on time by recognizing customers needs and adding value to gain customer loyalty.
• Perform in-field service activities such as installations, periodic maintenance, upgrades and repairs.
• Communicate independently in the right manner with internal and external customers.
• Receive, log service calls and complaints; communicate with distributors, engineers and proactively respond to their needs.
• Monitor warranty and service contracts and follow up on their expiry.
• Monitor spare parts movement and replenish effectively to ensure excellent after sales technical support.
• Maintain installation base for all products supported by TSC.
• Collaboration across franchise and business partners in the region.
• Routine admin work such as quotes, orders, invoicing, shipping, communications and follow‑ups.

• Experience in service contracts and training Field Engineers, Sales Reps and Customers.

• Deals with peers, workers, sales reps and managers.
• Deal with distributors, customers, Hospital end users and Biomedical Engineers.
• Language Arabic and English required.

Dubai, UAE.

Approximately 50-70% of travel may be required.

• Education:
  
  University Bachelor’s Degree in Biomedical, Electrical, Electronic Engineering.
• Years of experience:
  Generally requires 3 years related experience.