IT Support

Overview

Provide first‑line technical support via phone, email, and chat, ensuring quick resolution of user issues across various platforms.

• Diagnose and troubleshoot hardware and software problems using remote access tools to expedite resolutions without on‑site visits.
• Manage user accounts, permissions, and access rights in accordance with company policies, ensuring data security and compliance.
• Assist in the setup and configuration of new hardware and software, ensuring users are equipped with necessary tools.
• Perform hardware, software, and network troubleshooting.
• Install, configure, and maintain computer hardware and software, including upgrades, patches, and updates.
• Manage and maintain the organization’s network infrastructure (routers, switches, firewalls, and wireless access points), ensuring network security and monitoring for anomalies.
• Implement data backup and recovery solutions, and test and verify backups for data integrity.
• Enforce IT security policies and procedures to protect against data breaches, malware, and unauthorized access.
• Stay current on security threats and best practices; train end‑users on IT best practices, security protocols, and proper use of hardware and software tools.
• Assess IT needs and recommend hardware and software purchases, negotiate with vendors, and manage procurement processes.
• Maintain documentation of IT systems and configurations.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified:
  Modern Desktop Administrator Associate.
• Minimum of 2 years of hands‑on experience in IT support roles.
• Experience in a corporate IT environment, preferably in fast‑paced settings.